DSL Connection No Go With Verizon So Far...

**Zema Bus** · 06-01-2003, 05:20 PM

I'm a DSL newbie - I hooked up a Verizon DSL modem on Wednesday & it's supposed to be ready to go, but the DSL modem still won't connect to Verizon - the ready light just keeps flashing. I called their tech support Yesterday & they said they show "flow" on their end. They said to call them back today if it doesn't "clear up". I'm about to give them another call in a little bit, but any ideas on what the problem could be? I also have no static on a phone without a filter, and no change in dialup modems when they're not on filters (right now only the DSL modem has a direct connection to the phoneline). Thanks!

**BitBender** · 06-01-2003, 05:56 PM

Heya Zema,

I have verizon DSL here in Tejas.

1) ALL phones on the same circut MUST have the filters installed, lest the modem may not connect.

2) IF you have filters on em all, and she still won't connect, then make sure you don't have any cordless phone within about 5 feet of the modem.

3) Dont' place the modem within magnetic radius of a monitor (2 feet)

4) Sometimes the cat-3 plug head doesnt get a good connection in the wall socket, be sure to make sure it's seated properly.

If all that fails, then have them delete and readd your circut. they can make the lights flash on your modem, right from the CO, as long as you are on the phone with them from that location.

Bits

**Zema Bus** · 06-01-2003, 08:18 PM

Originally posted by BitBender
Heya Zema,

I have verizon DSL here in Tejas.

1) ALL phones on the same circut MUST have the filters installed, lest the modem may not connect.

2) IF you have filters on em all, and she still won't connect, then make sure you don't have any cordless phone within about 5 feet of the modem.

3) Dont' place the modem within magnetic radius of a monitor (2 feet)

4) Sometimes the cat-3 plug head doesnt get a good connection in the wall socket, be sure to make sure it's seated properly.

If all that fails, then have them delete and readd your circut. they can make the lights flash on your modem, right from the CO, as long as you are on the phone with them from that location.

Bits

Thanks Bits, the modem did happen to be a few feet above the monitor & I had my fingers crossed that that could be it. I moved it to another table about 5 feet away but that didn't do it still. I'm going to see if I can rearrange things to get it further away. I called tech support & the tech had me try various things. He finally said to give them 36 hrs while they run a trouble ticket with the repair shop. Sure be nice to see that green light stay a solid green!

**Maggie** · 06-03-2003, 11:21 PM

I have a filter on my cordless. It is the phone hooked up next to the computer. My ISP provides them. Have they had you reset the modem? Just uplug and replug it and the router also. Do they support Routers. If not you'll have to probably type in all the info Gateway, Subnet, DNS numbers. Mine didn't support routers until recently. I think they had to give up not supporting them. Lucky for me a friend got her's first and saved me the headaches.

**spikeconc** · 06-04-2003, 01:06 PM

Zema,

I had the same problem when I first got DSL. After I was sure that everything was set up properly, I called and within 8 hours they had solved the problem from Verizon's office. I have AOL "powered by Verizon DSL" and AOL's DSL help techs have been great any time I have had a problem.

If they can't fix your problem from the office, they may have to come out and check your line. They told me that sometimes old phone lines have problems carrying the signal.

Another thing to make sure of besides that filters are installed on any other phones sharing the same line, is that the modem isn't more than 12 feet from the phone jack that it is connected to.

In any case, hope you get it up and running soon!

**Zema Bus** · 06-06-2003, 05:22 AM

Thanks Maggie & Spikeconc. On Monday they called & said to call this other number to find out 'why the order hadn't been completed. When I called that number, I got one of the same techs I had already talked to before several times. He said the order didn't complete for some reason, and he'd call himself to find out what the hang up was. Then the next day came an email that said "Verizon DSL is ready", and the day after that came an automated phone call saying the same thing. That sounded good, only nothing had changed - it still didn't work and the modem Ready light was still flashing. I'm wondering if it could be the phone lines too, they are very old (1950's I think).

**Zema Bus** · 06-07-2003, 08:08 PM

Just got off the phone with Verizon tech support. He ran me through the whole routine again - turn the modem off for 40 secs, reboot the computer, open a console window & type ipconfig, ipconfig restore, open a browser & try to goto yahoo.com etc, which I'd already done with them & on my own a zillion times. I think these 1st line techs are little more than script followers. At one point he wanted me to go into device manager, but he kept directing me into My Network Places/hardware tab. At 1st I couldn't figure out what the heck he was talking about when he said to click on the hardware tab after twice sending me into My Network Places, and then he said he needed to look something up for a minute, and put me on hold. It was while on hold that I realized he was probably trying to get to Device Manager, so I brought it up and listened to elevator music for 3 minutes. Turned out he just wanted to know if there were any yellow exclaimation marks. He should have just asked me straight out, I coulda told him without looking

. That seemed so funny - a tech support person who didn't know the way into control panal & had to look it up!

Anyway as before we came up with nauda. He was aware that the modem's ready light was flashing before doing all the standard diagnostic stuff. I later asked him if it was possible to connect without a solid ready light & he said no, confirming that it had no connection while it was flashing - so why bother with all the other stuff & then repeatedly try accessing yahoo.com??? Anyway he said he's sending it to the escalation team, who he said will resolve the issue within 36 hours, and they'd call with their findings. I also mentioned the fact that this house has very old phones lines & he said he'd pass that information on to them. So hopefully that will finally do it - I really don't want to have to call them again!

**Alakazam** · 06-07-2003, 08:21 PM

Keep the faith Zema, I've never had to deal with DSL but I've heard enough stories to know that you're not the exception. Here's hoping the weekend puts an end to your frustration.

**Maggie** · 06-07-2003, 08:26 PM

How about that modem is fubared. They should bring you a new one or maybe you could pick it up. You have way more patience than I do.

**spikeconc** · 06-11-2003, 06:16 PM

I know what you mean about script-followers, I have had several instances involving tech support where it was obvious I knew more than the person on the other end, and I'm far from an expert! Sometimes if you ask for a Level 2 tech person rather than a Level 1 they will give you someone who is more knowledgable.
Also, we had tried to get DSL here once in the past on a different number and were always unable to get a signal. We gave up and didn't try again till a year later, but when we did, it was on a different line (we have several) and this time we were successful. Do you have more than one phone line? It would be a hassle switching at this point, but as a last resort maybe it would be worth it.
Here's to hoping it gets resolved soon!!!

**Zema Bus** · 06-13-2003, 04:05 AM

Originally posted by spikeconc
I know what you mean about script-followers, I have had several instances involving tech support where it was obvious I knew more than the person on the other end, and I'm far from an expert! Sometimes if you ask for a Level 2 tech person rather than a Level 1 they will give you someone who is more knowledgable.
Also, we had tried to get DSL here once in the past on a different number and were always unable to get a signal. We gave up and didn't try again till a year later, but when we did, it was on a different line (we have several) and this time we were successful. Do you have more than one phone line? It would be a hassle switching at this point, but as a last resort maybe it would be worth it.
Here's to hoping it gets resolved soon!!!

Thanks spikeconc, finally got it up and running! They called & asked if the ready light had stopped flashing, & sure enough, it was solid! All I had to do next was open a web browser & go! A few computers had to be rebooted 1st but they're all independently connecting now. No more modem head-butting!

Don't know what they did or what the hang up was, but finally it's done

It's weird to just be connected all the time, especially all of them all at the same time!