I was playing with my daughter, when my phone went dead. It then rebooted to the setup screen. This was irritating, but I wasn’t concerned. I assumed it was a software glitch. And, my phone automatically backs up every night. I just assumed it would be a pain in the ass, and nothing more. I entered my iCloud login to restore, and it wasn’t accepted. Again, I was irritated, but not alarmed.
I went to connect it to my computer and restore from that backup—which I had just happened to do the other day. When I opened my laptop, an iCal message popped up telling me that my Gmail account information was wrong. Then the screen went gray, and asked for a four digit pin.
I didn’t have a four digit pin.
By now, I knew something was very, very wrong. I walked to the hallway to grab my iPad from my work bag. It had been reset too. I couldn’t turn on my computer, my iPad, or iPhone.
I used my wife’s iPhone to call Apple tech support. While on hold, I grabbed her laptop and tried to log into gmail. My password had changed. I couldn’t reset it either because the backup went to iCloud, where my password had also changed.
I checked Twitter, and saw someone had just sent a tweet from that account. I tried to log into Gmail again, and now it told me that my Google account had been deleted. The way to restore it was to send a text message to my phone which I didn’t (and still do not) have access to.